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● In terms of inquiring about an existing order, please include your Order Number (#〇〇〇〇〇) in the message, so our Team can serve you efficiently.

● To ensure that our emails reach your inbox, please add the following email account domain to your safe senders with the email system 【@marukyu-koyamaen.co.jp】

● Please kindly check out our Frequently Asked Questions before submitting your inquiry. Thank you.

Tracking Number: our system provides a Tracking Number of your order by e-mail 【Shipment Notification】 on the shipment day.

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