Dear customers,
Thank you for choosing Marukyu Koyamaen products.
We hereby announce that Marukyu Koyamaen Co., Ltd. declines orders placed via our International Online Shop for resale.
[Our Policy]
- In order to ensure that all customers are able to purchase our products in list prices, all kinds of purchasing that might be suspected of resale will be rejected.
- In case that you have resold or attempted to resell our products, no orders will be accepted at our discretion from then on. Any orders that already placed will be canceled and fully refunded.
- We are not liable for any defected products or services purchased from unauthorized resellers or through resales.
[Cases Considered as Resale]
If any improper activities are discovered or considered as being related to resale, your orders will be declined. Additionally, if an order is placed under customer information associated with previous improper activities, that order will be canceled without prior notice.
*Please note that we will not provide explanations regarding our decisions.
Orders may be canceled if they are considered inappropriate, regardless of whether the customer intends to resell or not, in the following cases:
- The order is suspected for resale, and/or redistribution.
- Multiple orders with the same delivery address, even these orders are placed under names of different individuals.
- Multiple orders placed under same customer information within a short period, even if each order is registered to be sent to a different address.
- If the order volume and frequency are considered to be excessively large and beyond personal use.
- In case that we consider, at our discretion, that the order is not for personal use.
[Other Cases Which Orders May Be Declined]
- Customers who have canceled multiple times in the past.
- Customers with a history of malicious behavior on our website.
- Other cases that we deem the order unacceptable (including reasons stated in the Terms & Conditions).
We strive to provide a better shopping experience to all customers, as well as to provide high-quality products and services all the years. Thank you for your understanding and cooperation.
Sales Department
MARUKYU KOYAMAEN CO., LTD.
